1. Information We Collect

Information You Provide Directly

When you sign up for our programs or contact us, we collect what you choose to share. This includes your name, email address, phone number, and business details. If you're enrolling in our startup program, we might ask about your business goals and previous experience—but only because it helps us tailor the learning experience.

Automatically Collected Information

Like most websites, we collect some technical information automatically. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to improve our platform and make sure everything works properly on different devices.

• Device identifiers and operating system information
• Browsing patterns and page interaction data
• Time zone settings and access times
• Referral sources and search terms used to find us

Information from Third Parties

Sometimes we receive information about you from other sources. For instance, if you connect through a partner organization or use a social login feature, we might get basic profile information. We only accept data from reputable sources and always in compliance with Australian privacy laws.

2. How We Use Your Information

Your information serves specific purposes, and we don't use it for anything else without your permission. Here's what we actually do with it:

3. Data Storage and Protection

Your data is stored on secure servers within Australia, which means it's protected under Australian privacy legislation. We use industry-standard encryption for data transmission and storage. Think of it like this: your information travels in a locked box and sits in a locked room.

Security Measures We Implement

• SSL/TLS encryption for all data transmission
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your information
• Secure backup systems with encrypted storage
• Employee training on data protection practices
• Incident response procedures for any security concerns

No system is completely immune to security risks, but we take reasonable steps to protect your information. If we ever experience a data breach that affects you, we'll notify you promptly as required by law.

4. Your Rights Under Australian Privacy Law

The Australian Privacy Act 1988 gives you specific rights regarding your personal information. We respect these rights and make it straightforward for you to exercise them.

1. Access Your Information: You can request a copy of the personal data we hold about you. We'll provide this within 30 days, free of charge for the first request each year.
2. Correct Your Information: If something we have on file is wrong or outdated, just let us know. We'll update it promptly.
3. Delete Your Information: You can ask us to delete your personal data, and we'll comply unless we have a legal reason to keep it (like tax records or ongoing legal matters).
4. Restrict Processing: You can ask us to limit how we use your information while we address a concern you've raised.
5. Data Portability: You can request your data in a commonly used format to transfer to another service provider.
6. Object to Processing: You have the right to object to certain types of data processing, particularly for marketing purposes.

To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond within a reasonable timeframe and work with you to address your request.

5. Data Retention and Deletion

We don't keep your information forever. Different types of data have different retention periods based on legal requirements and practical needs:

When we delete your data, we do so securely. This means it's permanently removed from our active systems and backups, making recovery impossible.

6. Sharing Your Information

We limit who sees your information and only share it when necessary. Here's the complete picture:

Service Providers

We work with carefully selected companies that help us deliver our services. This includes email delivery services, payment processors, and hosting providers. These companies can only use your data for the specific services they provide to us, and they're bound by strict confidentiality agreements.

Legal Requirements

Sometimes the law requires us to share information. This might happen if we receive a valid court order, need to comply with tax regulations, or must respond to law enforcement requests. We'll always verify the legitimacy of such requests before sharing anything.

Business Transfers

If quarionivex is acquired by or merges with another company, your information would be part of that transfer. We'd notify you beforehand and ensure the new owner respects this privacy policy.

7. Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device. These help us remember your preferences and understand how people use our site. You can control cookies through your browser settings, though some features might not work properly if you disable them completely.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality like logging in and navigating between pages
• Performance cookies: Help us understand which pages are popular and how visitors move around the site
• Functional cookies: Remember your preferences like language settings or form data

We don't use advertising cookies or tracking pixels that follow you across the internet. Our analytics are focused on improving our own platform, not building profiles for other purposes.

8. International Data Transfers

Your data primarily stays in Australia, but some of our service providers operate globally. When data does leave Australia, we ensure it goes only to countries with adequate privacy protections or under contracts that provide equivalent safeguards to Australian law.

For example, our email service provider has servers in multiple locations. Even though your email address might be processed on servers outside Australia, the company is contractually required to protect your data according to Australian privacy standards.

9. Children's Privacy

Our services are designed for adults starting or growing their businesses. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.

10. Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website. The "last updated" date at the top shows when the current version took effect.

We encourage you to review this policy periodically. Your continued use of our services after changes indicates acceptance of the updated terms.

11. Making a Complaint

If you're unhappy with how we've handled your personal information, we want to hear about it. Contact our privacy team first—most concerns can be resolved quickly through direct conversation.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent authority overseeing privacy law compliance in Australia. You can reach them at oaic.gov.au or by calling 1300 363 992.